Refund Policy

Last updated: 1 January 2025

1. Our commitment

We aim to deliver copy that meets the brief as agreed at the point of purchase. The revision process is designed to ensure that outcome. However, if we fail to deliver work that meets the stated brief after all included revision rounds have been used, we will take steps to make it right.

2. Refund eligibility

A refund request may be considered if:

• The delivered copy materially fails to match the project brief as submitted by the Client.
• kylecopywriter is unable to complete the project due to circumstances on our side.
• The project has not yet begun because the Client has not submitted their brief within 30 days of purchase.

3. Non-refundable circumstances

Refunds are not issued in the following circumstances:

• The Client has changed their mind about the project after work has begun.
• The Client has used all included revision rounds and remains unsatisfied with work that meets the original brief.
• The brief was incomplete or substantially changed after work began.
• Delays were caused by the Client's failure to provide required materials or timely feedback.
• The Client has already published or used the delivered copy.

4. Requesting a refund

To request a refund, email support@kylecopywriter.com within 14 days of the final delivery with your order reference, the reason for the request, and details of how the delivery fails to meet the agreed brief. We will respond within 5 business days.

5. Partial refunds

Where only part of a multi-deliverable order fails to meet the brief, a partial refund proportional to that component may be issued at our discretion.

6. Processing time

Approved refunds are processed through Stripe and typically appear in your account within 5-10 business days, depending on your card issuer.